Terms & Conditions

Class Policy

1. Arrive on Time
   Please arrive 10 minutes before your scheduled class begins. Participants arriving more than 30 minutes late may not be able to join the class, and their session will be forfeited.
2. Prepare Your Design
   To ensure a smooth and enjoyable workshop experience, please finalize your design before class for consultation during the session. Need guidance? Check out our 101 Tufting for tips and tricks to help you choose the perfect design!
   
3. Payment and Rescheduling
   All payments are non-refundable but can be used for a different date. Class rescheduling must be done at least 24 hours before the class starts. Rescheduling requests made later will incur a penalty of IDR 100,000 per person.
4. Unable to Attend
   If you cannot attend your workshop for any reason, you may send someone in your place. Simply contact us via DM and provide the name of the person who will be attending on your behalf to avoid forfeiting your session.
5. Damaged Items
   Any damage to materials or equipment caused by participants will be the responsibility of the participant.
6. Minimum Age
   The minimum age to join a tufting workshop is 9 years old. Children under 9 must be accompanied by an adult or can request additional assistance, as the tufting gun requires extra supervision.

Shop Policy

• Product Variations
  Please note that items purchased from our shop may differ from the photos shown on our website due to lighting. Additionally, customized rugs may differ slightly from the original design due to the manual production process.
• Returns for Defective or Damaged Goods
  We accept returns only for defective or damaged items, and requests must be made within 7 days of purchase. Contact us through our Instagram to initiate the return process. Once approved, we’ll provide a return shipping label and instructions. Items sent without prior approval will not be accepted.
• Eligible Purchases
  Only items purchased directly from our official website or store are eligible for returns or exchanges. Items bought from other retailers cannot be returned or exchanged.
• Damages and Issues
  Inspect your order upon delivery and contact us immediately if you find defects, damages, or errors in your order so we can resolve the issue.
• Non-Returnable Items
  Custom products, workshop-related materials, sale items, and gift cards are non-returnable and non-refundable.
• Refunds
  Refunds will be processed after the returned item is inspected and approved. They will be credited to your original payment method, and processing times may vary depending on your bank or payment provider.